Shipping policy

Shipping is FREE on all orders to customers within Canada.

Key Information:

Order Handling Time: 1–3 Business Days (Mon–Fri)
Order Transit Time: 1–7 Business Days (Mon–Fri)
Total Delivery Time: 2–10 Business Days (Mon–Fri)

Important Electrical Information

Our products are designed for the North American market, meaning they require a 120V electrical system to function properly. Please ensure your location meets this requirement before purchasing.

Want to know about our Returns Policy?

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order, we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within 3 business days of the date of your order.

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive shipping confirmation from us within four business days of your order, feel free to follow up with us at info@intocooking.ca

Damages:

Please inspect the packaging of your item(s) when they arrive; if you notice any damage, you should make a note of it when signing for delivery or if you do not agree to accept the delivery.

If you do accept delivery, you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.

If your item(s) arrives damaged, please send photos to info@intocooking.ca, then visit our Refund Policy and lodge your return claim online.

Customer Service: Monday to Saturday between 4:00 AM and 7:00 PM PST

Email: info@intocooking.ca

Phone: 1 (888) 583-3477