Refund policy
Key Information
- 30-Day Return Period: Returns must be initiated within 30 days of the delivery date, as recorded by the shipping carrier.
- Refund Processing: Refunds are processed within 7 business days after receiving and inspecting the returned item(s).
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at info@intocooking.ca with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at info@intocooking.ca with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@intocooking.ca the day of delivery.
intoCooking INC. will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Refund Processing Time
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment. Refunds will be processed within 7 business days after the returned item has been received and inspected at the warehouse. In rare cases, processing may take slightly longer due to supplier timelines or shipping delays.
Return Shipping Responsibility
Customers are responsible for arranging and covering the cost of return shipping. Return labels are not provided by intoCooking. Please ensure the item is securely packaged and sent to the return address provided by our customer service team during the return authorization process.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- intoCooking INC. only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
Customer Service: Monday to Saturday between 4:00 AM and 7:00 PM PST
Email: info@intocooking.ca
Phone: 1 (888) 583-3477